Notification Preference

[Saib1]

Hi All,

Can some one tell me about the Notification Preference that has SLA Breached

What is the use of it?

I need  a notification to send  me. when SLA has breached to other assignment group which i am not part of it.

[Ahmmed Ali · Accepted solution]

Hello,

The notification preference is used to block/open any particular notification for logged in user.

For example, if you want to receive all emails from ServiceNow except the incident created notification. then you can go to notification preference, search for incident created notification and deactivate it for your account. once done, you will receive all other notifications from SN except this one.

Also notification recipients are always defined on notification configuration only. This preference is just for user to avoid any notifications which they do not want to receieve.

Documentation of the same: Setting notification preferences in UI16 (servicenow.com)

Let me know for any further query.

Thank you,

Ali