OLA not triggered

[Bh2]

Hi Help,

Good day. I have a requirement to get a list of incidents for which the OLAs (both response or resolution) are not triggered. How to achieve this. On which table should I query. 

If it is the incident table, how should I query?

Thanks in Advance

[Mohith Devatte]

Hello @Bh2 ,

you can query on task_sla table 

Hope this helps 

Mark my answer correct if this helps you 

Thanks

[Bh2]

Hi Mohith,

Thank you for the reply. How should I query to display tickets for which the OLAs are not triggred??

[Mohith Devatte]

@Bh2 Do you want to show this in a report?

[Bh2]

@Mohith Devatte , yes