On Hold Reason visible in activities

[matthiaszeu]

Hi everyone,

I would like to display the On Hold Reason within the activities of an incident. Currently, the status is displayed, only. How can I realize this additional information? 

Thanks and best regards,

Matthias

[meghanakra · Accepted solution]

Add it to Activity Formatter

• Open any Incident record
• Scroll down below the form fields
• You’ll see a large section with tabs like:
  • Notes
  • Work Notes
  • Activity
  • Click on the filter (funnel icon) inside Activities
• Right-click on the Activity Formatter → Configure > Available Fields
• Move On Hold Reason to the selected list and make sure it is also checked in selected list on the incident form.

[meghanakra · Accepted solution]

Add it to Activity Formatter

• Open any Incident record
• Scroll down below the form fields
• You’ll see a large section with tabs like:
  • Notes
  • Work Notes
  • Activity
  • Click on the filter (funnel icon) inside Activities
• Right-click on the Activity Formatter → Configure > Available Fields
• Move On Hold Reason to the selected list and make sure it is also checked in selected list on the incident form.

[Ankur Bawiskar · Accepted solution]

@matthiaszeu 

go to incident record and click the funnel icon and select Configure fields

Add On Hold Reason field there from left to right bucket

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