Parent description should be dynamically changes when child description is changed in major incident

[RMU]

HI i have a requirement like when a major incident is created child incident description is copied to it at the beginning but now is should dynamically change like when a child incident desc is updated parent desc should also be automatically update how to achieve this through business rule??? #majorincident #incident

[Bhavya11 · Accepted solution]

hi @RMU ,

yes you need to make After update Business rule ,script something like below

if (current.parent != null) {
    var parentIncident = new GlideRecord('incident');
    if (parentIncident.get(current.parent_incident)) {
        
       
        parentIncident.description += '' + current.description;
        parentIncident.update();
        
        gs.info('Parent incident description updated with child incident description.');
    }
}

Thanks,

BK

[RMU]

Hi @Bhavya11 , 

Will there be any OOB functionality to copy description from child to parent incident?

[Bhavya11]

Hi @RMU ,

There is no OOB functionality to copy description from child to parent incident.

Thanks,

BK