PIR SECTION Timeline tab modification(MIM)

Debasis Pati
Kilo Sage

Hello All,
In the timeline of inside post incident management report ection i want to have all the below

PIR timeline section
• Created
• Proposed
• Promoted/Rejected
• Actions taken (Under Compose section)
• Flagged work notes
• Resolved
How i can achieve this @Ankur Bawiskar any idea?

 

8 REPLIES 8

Ankur Bawiskar
Tera Patron

@Debasis Pati 

screenshots

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar ,
image (2).png

@Debasis Pati 

you want to see those fields data to be included in that report? just like Priority, Source etc?

OR

in the timeline tab?

I think you will have to make some UI builder changes for this with lot of customizations

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

in the timeline it is only showing 
Created,promoted,resolved

i want to show the below

PIR timeline section

  • Created​
  • Proposed​
  • Promoted/Rejected​
  • Actions taken (Under Compose section)​
  • Flagged work notes​

Resolved