Populate assigned group using Assignment Rule

[DreDay3000]

Hello I have an assignment rule to set the assigned group on an incident when a request is submitted. But the assigned group is not being set on the incident

[GlideFather]

Hi @DreDay3000 

check other assignment rules with the same conditions or make this lower order if there is possibility (I don't remember it)

[GlideFather]

@DreDay3000 

is the incident submitted from a portal (via record producer) or backend > clicking new?

if the record producer, you can check whether there is not direct assignment in the script field.

Example > my RP on incident table has this:

you can check yourself (update the URI):

https://yourinstance.service-now.com/sc_cat_item_producer_list.do?sysparm_query=scriptLIKEcurrent.assignment_group%5Etable_name%3Dincident&sysparm_view=

Let me know what you found

[Rafael Batistot]

Hi @DreDay3000, 

Do you consider to do this request of other way? 

May you create a business, before - insert, 

once the match those information assigned the group 

[kaushal_snow]

Hi @DreDay3000 ,

Assignment Rules only run if both Assignment Group and Assigned To fields are empty at the time of record creation or update; if either field is pre-filled (via template, Data Lookup, or a script), the rule won’t execute. Also, check under System Policy > Data Lookup Definitions for any entries on the Incident table that might be auto-setting the Assignment Group before the rule runs.