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Populate assigned group using Assignment Rule

DreDay3000
Tera Guru

Hello I have an assignment rule to set the assigned group on an incident when a request is submitted. But the assigned group is not being set on the incident

 

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1 ACCEPTED SOLUTION

DreDay3000
Tera Guru

was able to set the assignment group by adding an addition condition. Thanks for you suggestions.

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5 REPLIES 5

DreDay3000
Tera Guru

was able to set the assignment group by adding an addition condition. Thanks for you suggestions.