Populate related record number in reference Field

[Kusuma Sai]

Populate related record Incident number in to the Problem record reference Field

[Mark Roethof]

Hi there,

Have you considered using Flow Designer for this? Zero code involved, and completely clickable up to your requirement.

[Tai Vu · Accepted solution]

Hi @Kusuma Sai 

Within OOTB, there's an UI Action named "Create Problem". This button is available in the Incident record.

You can find below.

URL: https://<instance_name>/sys_ui_action.do?sys_id=2f43c471c0a8006400a07440e49924c2

Upon clicking, it will generate a new Problem record through the function getProblemFromIncident in the script include IncidentUtils. And at the line 458, you should find it's setting value for the First reported by field.

What is your use case that leads to creating a Problem from an Incident with an empty First reported by field?

Cheers,

Tai Vu