Post Incident Resolution template in Incident Management (not just MIM)

[Goncalo Policar]

Hello.

My company has the following requirements:

 - Any incident can create a post-mortem report (Post Incident Review Report, but not just for Major Incidents).

 - Depending on the caller/assignment group, to have a different template for the Post Incident Review Report.

From what I found:

 - The documentation points to the Security Incident Response module (which can create templates, but only for Security Incidents).

 - The current PIR Report from the Incident Workbench is the only one that can be used.

 - and, I'm not seeing a way to implement the PIR Report, with different templates, for regular incidents.

If someone can help me regarding this topic, I'll be very thankful.

[kaushal_snow]

@Goncalo Policar ,

Yes, ServiceNow provides the Post Incident Review feature to facilitate post-incident analysis. While the PIR functionality is primarily associated with Major Incident Management (MIM) and Security Incident Response, it can be extended to standard incidents through customization.....

To implement PIR for regular incidents, you can create a custom UI Page that serves as the template for the PIR report. This involves duplicating the existing post_incident_report_pdf UI page and modifying it to suit your requirements. Once customized, update the PIR export UI page URL property in the Incident Properties to point to your new UI page. This approach allows you to generate PIR reports for standard incidents, similar to those in MIM....Additionally, you can utilize Flow Designer to automate the generation of PIR reports upon incident resolution. By setting up a flow that triggers when an incident is resolved, you can populate a Record Producer with relevant incident data, effectively creating a digital PIR form.....

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