Problem Field Not Listed in Incident Template Fields

[Fatima Zahra At]

Hello, The Problem field (problem_id) is visible and editable in standard incident forms. However, when I create an incident template, this field does not appear in the list of available fields for pre‑population, Has anyone faced this issue before?

[Dr Atul G- LNG · Accepted solution]

Hi @Fatima Zahra At 

I can see the problem id in incident template in my pdi.

Might be some ACL blocking it.

https://www.servicenow.com/community/itsm-forum/fields-unavailable-on-template-form/m-p/811541

https://www.servicenow.com/community/cmdb-forum/missing-fields-when-creating-servicenow-template-und...

[Santhana Rajhan]

Are you sure its not mentioned already in the template? or check if there is any UI /Data Policy in the sys_template table.