QUESTION RELATED TO MAIL SCRIPT

[adityahubli]

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

          /* Optional GlideRecord */ event) {

            var grp=current.assignment_group;

            var gr=new GlideRecord('sys_user_grmember');

            gr.addQuery('group',grp);

            gr.query();

            while(gr.next())

            {

                email.addAddress('cc',gr.user.email,gr.user.first_name);

            }

            email.setSubject('Incident Assignment!!!')

            email.setBody('New Incident has been assigne to your '+gr.getDisplayValue('group'));

            email.setReplyTo(gr.user.manager.email);

template.print('Hello This isbfjbjsdgjm');   

          // Add your code here

})(current, template, email, email_action, event);

first time when I run this script without template.print() method notification didn't got  send but when I

added template.print() in code then notification get send , why without template.print notification get send ?

[Ankur Bawiskar · Accepted solution]

@adityahubli 

Hope you are doing good.

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[M Iftikhar · Accepted solution]

Hi @adityahubli ,

The reason your email didn’t send without template.print() is that the notification engine requires some body content to process.

• If the notification record itself does not have a body defined, the mail script must produce output (via template.print()) to generate the body.

• If you define a body in the notification (e.g., static text or variables), then template.print() is not required, and your script can just handle recipients, subject, etc.

I found this in the ServiceNow TemplatePrinter API which provides methods to handle printing from a mail script to the email message u will find this doc helpful:
https://developer.servicenow.com/dev.do#!/reference/api/zurich/server/no-namespace/c_TemplatePrinter...

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.