QUESTION RELATED TO MAIL SCRIPT

[adityahubli]

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

          /* Optional GlideRecord */ event) {

            var grp=current.assignment_group;

            var gr=new GlideRecord('sys_user_grmember');

            gr.addQuery('group',grp);

            gr.query();

            while(gr.next())

            {

                email.addAddress('cc',gr.user.email,gr.user.first_name);

            }

            email.setSubject('Incident Assignment!!!')

            email.setBody('New Incident has been assigne to your '+gr.getDisplayValue('group'));

            email.setReplyTo(gr.user.manager.email);

template.print('Hello This isbfjbjsdgjm');   

          // Add your code here

})(current, template, email, email_action, event);

first time when I run this script without template.print() method notification didn't got  send but when I

added template.print() in code then notification get send , why without template.print notification get send ?

[Ankur Bawiskar · Accepted solution]

@adityahubli 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@adityahubli 

Refer below

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/new_to_servicenow/app_store_le...

https://developer.servicenow.com/dev.do#!/reference/api/zurich/server/no-namespace/c_TemplatePrinter...

template.print() handles printing from a mail script to the email message, hence email sending was successful when you processed using TemplatePrinter API.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@adityahubli 

Did you get a chance to review this as I believe the information provided should answer your question

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@adityahubli 

Did you get a chance to review this as I believe the information provided should answer your question.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@adityahubli 

if you are not setting any email body in Notification level then template.print() will be required I believe to process the email content.

When you use template.print() it forces the notification engine to generate email body content.

Try adding some static text in Email body and then don't use template.print(), I believe it should send email

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@adityahubli 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.