"Action Not Authorized" Info msg while clicking Resolve Button in Incident

[Harinisha]

Hi,

When Resolving the Incident we got an "Action Not Authorized" Info message in top of the page. We don't have any duplication action_name in the ui action and we also cross checked many available solutions from community.

Still we are not able to get the correct solution.

 If anyone have any solutions or ideas please post it here.

Please find the attachment for the reference.

Thanks in Advance,

Hari

[J Siva]

HI @Harinisha 
Please share the pic of "Resolve" UI action configuration.
Regards,
Siva

[swapnali ombale]

Hi @Harinisha 

The "Action Not Authorized" error when resolving an incident in ServiceNow usually indicates a problem with user permissions or UI Action configuration. This could be due to a missing role, an incorrect UI Action condition, or a conflict in UI Action names. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Robert H]

Hello @Harinisha ,

The condition for showing the UI Action is checked when the form loads. Is that condition still true at the time the user goes ahead and clicks the action?

Is the UI Action doing something that triggers another UI Action? If so please check if the conditions of that other action are met.

It would probably be best if you paste the UI Action condition and script here.

Regards,

Robert