RCA Document and Major Incident documentation

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vinodkumar2010
Tera Contributor

‎04-21-2024 09:34 PM

Hi i am new to ServiceNow

Can any one explain while submitting the RCA document for problem management what are the details we include in RCA Document?

And where we can document all the details of Major incident process?

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Simran Gadodiya
Mega Sage

‎04-21-2024 09:50 PM

Hi @vinodkumar2010 

Please refer below mentioned document if this helps you please accept it as solution and mark it as helpful


Major Incident 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme...

 

RCA document

https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-manageme...

 

Thanks,