reference qualifier is changing from advanced to simple

[suresh kaliappa]

Hi All , in 1 reference qualifier i was changing the reference qualifier type from simple to advanced. but it was auto chaiging back to simple from advanced. may i know what was the reason? screenshot below. 

Note: in default view the use reference qualifier was not displayed. only in advanced view it displayed. but when changing the user reference qualifier from simple to advanced it was not changing. 

[Dr Atul G- LNG]

Hi @suresh kaliappa 

Check is any dictionary override is there?

[suresh kaliappa]

The table is task_ci table. no dictionary override is available to this table. 

[Dr Atul G- LNG]

Hi @suresh kaliappa 

https://www.servicenow.com/community/sysadmin-forum/reference-qualifier-reverts-to-simple-after-save...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823144

[SN_Learn]

Hi @suresh kaliappa ,

This happens when the ref qualifier is not valid in advanced ref qualifier and hence it doesn't save it and changes back to simple.

Could you please share the ref qualifier that you are using?