Reference Qualifier reverts to simple after Save

NathanHaywood
Tera Contributor

Hi,

 

I have added a script into the Reference Qual field after changing the Reference Qualifier to Advanced:

 

NathanHaywood_0-1695378192702.png

 

But after saving, it reverts to Simple:

 

NathanHaywood_1-1695378202619.png

 

 

Will this affect how it runs? Will it not run the script because it's showing as Simple or will it run anyway?

 

Thanks

4 REPLIES 4

Brad Bowman
Kilo Patron
Kilo Patron

It's reverting because the advanced is invalid.  It should start out javascript followed by the colon symbol, not : - that's a lovely replacement 'feature' on this site editor whenever javascript followed by a colon is typed. Reference qualifiers usually do not contain excessive extra spaces/tabs/crs and comments, so that might be throwing it off also.

Thanks Brad for your insight, it's appreciated. I have done what you suggested and it no longer reverts to simple! However, I am still having issues with the Reference Qualifier not working... Not sure if you can help with that at all? I initially asked the question here: https://www.servicenow.com/community/developer-forum/set-dynamic-filter-on-reference-field-lookup-li...

 

Many thanks and let me know if you need info at all!

 

*Updated script:

 

javascript:
var query;
if(current.getValue("u_affected_service")){
query = "cmdb_ci=" + current.getValue("u_affected_service");
} else {
query = "your cutomized query";
}

Hi @Brad Bowman  
Thanks for this information, it saved a lot of time for me as I was facing this same issue today. However , I have an query related to it. 
Where is ServiceNow it is configured? there must be some kind of script which is validating this condition I believe . I tried to look for it , but did not see anything. 
If you have the reference , please share. would like to see the backend configuration.

Ankur Bawiskar
Tera Patron
Tera Patron

@NathanHaywood 

try what Brad mentioned and share the status.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader