Why ITIL admin role user not able to see the Incident list?

[Community Alums]

Since his level is higher than ITIL, should he automatically have access, or does he also need the ITIL and ITIL admin roles?

[Ankur Bawiskar]

@Community Alums 

where in native left nav?

share some screenshots

[Community Alums]

Yes from the left nav. Its been same in my PDI as well as in my company's dev.

[Ankur Bawiskar]

@Community Alums 

then check what role is added to that left nav module.

may be someone updated it

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[Ankur Bawiskar]

@Community Alums 

if you are referring to Incidents module under Service Desk application menu then there is no role given to it

Is that user able to see Application menu?

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