Reporting on the Attached Knowledge Formatter
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06-26-2024 08:05 PM
We have use cases for which we need to report on the total number of times a particular Knowledge Base Article is attached/used for Incidents or all of the Knowledge Base Articles that are attached to a specific Incident. We previously had a custom field for the Knowledge Base Articles that was searchable/reportable, but we're trying to align with default functionality. Does anyone have a solution for reporting information in the Attached Knowledge formatter? Thanks!
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Incident Management
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06-27-2024 07:25 AM
Are you looking something similar
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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