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Reporting on the Attached Knowledge Formatter

delawareang31
Tera Contributor

‎06-26-2024 08:05 PM

We have use cases for which we need to report on the total number of times a particular Knowledge Base Article is attached/used for Incidents or all of the Knowledge Base Articles that are attached to a specific Incident.  We previously had a custom field for the Knowledge Base Articles that was searchable/reportable, but we're trying to align with default functionality.  Does anyone have a solution for reporting information in the Attached Knowledge formatter?  Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-27-2024 07:25 AM

Hi @delawareang31 

 

Are you looking something similar

https://www.servicenow.com/community/performance-analytics-blog/how-to-report-on-knowledge-base-arti...

 

https://www.servicenow.com/community/platform-analytics-forum/reporting-on-knowledge-articles-used-t...

 

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