Hola Community,
There are certain times when we need to report to which Knowledge Articles are attached to which Incidents or tasks.
In the below video, we will create a report on the Knowledge articles which are attached to incidents. This report will be useful for finding out which KB articles are mostly used and on what type of incidents. Secondly, you can find which users have attached KB articles to Incidents or other tasks.
Please mark this video as helpful if it helped you.
Cheers,
Hardit Singh
