I've tried the following without success:- Modifying the Script include "TaskStateUtil"s SYSTEM_INACTIVE_STATES to include resolved value (6):SYSTEM_INACTIVE_STATES : [3, 4, 6, 7], // task default inactive/close states- Modifying "State"s dictionary...
Hi everyone, I am working in a telecom operationnal center and I would like to use a real-time list that will inform us of new incidents that have been created recently. We just started to use the SNOW platform. Thanks
HI All, i have one Choice field(sub category), and Reference Field(Configuration item). My question is whenever user select under sub category values it's same values shows Configuration item. Please any one suggest Thanks ADV
I have created an ATF which continues to fail at the "Submit Record Producer" step. Reviewing the results, I see a record was produced via the screenshot in the results. However, the ATF shows the step has failed (ATF Submit Record Producer Failure...
How to configure process flow formatter for incident table
Hi, Notice that there is a time worked value in the incident table and also a incident_time_worked.I'm getting wildly different values when calculating time worked in the incident table vs time worked in the incident_time_worked table for resolved in...
I want to move work note activities from section to a new field.How to make a Activities field after section in incident form#incident#activities@Runjay Patel @Brad Bowman
Hi All,I have created escalate ui action on click of action a dialog box. Dialog box is appearing but submit and cancel buttons are not working. Can someone please guide me on this. Script Include:var IncidentTaskHelper = Class.create();IncidentTask...
when I add any information in the additional comments I get this option, it needs to stop this pop-up ,Could any please help, to stop this pop-up
My requirement is to not allow users to submit the record producer form if already same short description and description has been entered in previous requests. I have written on submit client script where i have made a glideajax call in order to rec...
Hi Everyone, I have lookup records action in my flow using that I want delete multiple records but the out put of lookup records action records is truncated due to the long sys_id's. As per existing solution from service now allows only 466 record...
Hopefully an easy answer. I am having trouble in excluding Incidents in reporting. I'm looking to report off of Incidents that DO NOT have a Request created through it. I am able to report INCs that have REQs created from them but I'm not sure how to...
Hi All, I'm working on customizing auto-close logic for incidents. By OOB incidents are auto-closed after 7 days but my requirement is to auto-close after 2 business days(excluding holidays and weekends). I tried using GlideSchedule for this, but I'm...
what is the purpose of cascade variable ?
Hi All,We have a requirement to send incident data in CSV format to an Azure Storage account.We have the following details:Connection string:Username:SFTP:Azure Storage account:Location:Could you please guide us on how to proceed with Best method?Tha...