Requirement add the text for major incident beside the number field
How can we add the text for major incident beside the number Field please view the attachment for move clearance.Any suggestion will be really helpful.
Forum Posts
3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller
Hi Community, I want to implement 3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller using flow designer and time duration is 24, 48 and 72 hours from on hold time. I have gone through multiple articl...
Domain is not setting correctly according to caller id and From field through inbound email action
Hello All, I am trying to automate of incident creation through automated generated emails. I have configured inbound email action for it. Incident is creating correctly. but the issues is it is creating in different domain. I have also set from fiel...
Implementation of Interactive Calendar Filter for Month-Wise Date Selection Across Incident Overview
Is there any way to put calendar in interactive filter with month wise date on incident overview and on the basis of the month selected the filter should work on all reports of incident overviewIs there anyway to achieve this @Maik Skoddow @Mark Roet...
Resolved! Report created in incident for Every Week Saturday 6AM - Sunday 10PM
Hello experts, I have got to create a report in incident table which are created for Every Week from Saturday 6AM to Sunday 10PM. Is there any way be can create this report. Thanks in advance.
Resolved! Add save/draft button to Email client window
Can we customize the email client window to add a save button to save the draft email before sending them.
delegate record in script include
Hi Everyone,in the below script include , we are using to create delegate record, but in that we want to check any already existing record is created or not in past six months, can anyone help me how to do that, addDelegate: function(userID, delegate...
The incident description should be copied over to the service request description.
The incident description should be copied over to the service request description. If the variable is available. Thanks in advance.
[KB0783663] Changing closed RITM to "Work in Progress" doesn't set "Active = True", only "Open" does
Hi,First question, so please correct me if I'm doing it wrong. If we have a closed RITM that's set to "Closed Complete", and this is then reverted to "Work in Progress", Active doesn't get set to True. However, if you take the "Closed Complete" RITM ...
Resolved! Creating a new incident form field with drop down options that's dependent on another choice
Let me know if this would be better in another forum:I've had a look at several tutorials but they seem to be more about Categories and Sub-Categories and I suspect this is fairly straightforward once you know how:I would like to create a new mandato...
AutoClose the incident_task after 4hrs when there is no updateon it
i all, I want to auto close the incident tasks when there is no update on them. P1 incident_task should autoclose after 4hrs,P2 incident_task should autoclose after 8hrs, Please provide your valuable suggestions. Thank you,Pravalika
How to set automated conference bridge notification via Microsoft Teams
Hi Everyone,I am working on the Major Incident Management In that Specifically MIM Workbench, Where I need to when 15 minutes have elapsed since the declaration.then an automated notification is sent to a pre-defined Microsoft Teams channel dedicated...
Best Practices for Handling Major Incidents Related to CI Downtimes in Custom Release Platforms?
Hello, ServiceNow Community! I've encountered a scenario that I'm hoping to get some insights on from this community.. In our org, we have a custom-built release platform app.. The challenge arises when an application, which is a part of this release...
Issue with 'Assign to Active' Functionality Not Working in ServiceNow
Hello Community,I'm encountering an issue with the 'Assign to Active' functionality in my ServiceNow instance. I have edited the 'Assigned to' field dictionary by making Reference qual condition Active is true but it is not working. The changes mad...
Show related Tickets Under CI's
Hi Everyone,We have added a 'Related change ticket' tab under cmdb, When a change ticket is created and added a CI in the configuration item. The 'Related Change Ticket' tab should show that particular change ticket.We have added the OOB relationship...
