Hi Everyone,in the below script include , we are using to create delegate record, but in that we want to check any already existing record is created or not in past six months, can anyone help me how to do that, addDelegate: function(userID, delegate...
The incident description should be copied over to the service request description. If the variable is available. Thanks in advance.
Hi,First question, so please correct me if I'm doing it wrong. If we have a closed RITM that's set to "Closed Complete", and this is then reverted to "Work in Progress", Active doesn't get set to True. However, if you take the "Closed Complete" RITM ...
Let me know if this would be better in another forum:I've had a look at several tutorials but they seem to be more about Categories and Sub-Categories and I suspect this is fairly straightforward once you know how:I would like to create a new mandato...
i all, I want to auto close the incident tasks when there is no update on them. P1 incident_task should autoclose after 4hrs,P2 incident_task should autoclose after 8hrs, Please provide your valuable suggestions. Thank you,Pravalika
Hi Everyone,I am working on the Major Incident Management In that Specifically MIM Workbench, Where I need to when 15 minutes have elapsed since the declaration.then an automated notification is sent to a pre-defined Microsoft Teams channel dedicated...
Hello, ServiceNow Community! I've encountered a scenario that I'm hoping to get some insights on from this community.. In our org, we have a custom-built release platform app.. The challenge arises when an application, which is a part of this release...
Hello Community,I'm encountering an issue with the 'Assign to Active' functionality in my ServiceNow instance. I have edited the 'Assigned to' field dictionary by making Reference qual condition Active is true but it is not working. The changes mad...
Hi Everyone,We have added a 'Related change ticket' tab under cmdb, When a change ticket is created and added a CI in the configuration item. The 'Related Change Ticket' tab should show that particular change ticket.We have added the OOB relationship...
Want to have a clone UI action kind of functionality where I will ask few field values in a UI page, and apart from those field values I want to copy the rest of the fields as it is.I want to know how can I write a gliderecord query that will take in...
Hello,I am working on the MIM workbench in Incident Management, Here I have requirement that once the Communication Task is got Closed from MIM workbench via Incident Manager then from the related list state should change to Closed.It is not happenin...
Currently I have application services which have dependent relationships but when I pick the item with sub dependencies, they are not populated. For instance, I have a service that is used by another service. If the main service goes down, obviously ...
Hi. We are currently reviewing business rules, client scripts, and UI actions related to the OOTB incident table.For example, a [change_request] table. Does anyone know of a place where information such as processing details is collected? Thank you.
I've been trying to locate any best practices around Incident reporting when it comes to parent/child incident relationships. I'm wondering if you all have any information on best practices when reporting against incidents: should reports include chi...
Is there any way to include incidents only once in SLA graph either in breached or achieved irrespective of SLA definitions attached to the Incident.Example : I have a incident which has 4 SLA's attached to it, in the 3 are nor breached and 1 SLA is ...
