reports and dashboard

Gangadhar540-
Tera Contributor

1.Normal user can export, apply filter conditions on report but can not create report and can not edit existing report and can not create dashboard as well and only give filter conditions and export, not edit dashboard , he can not share report and dashboard

2. admin user can create there report, can share the report, export and edit filter but he can not save existing report he can create new report,dashboard , he can share the report and dashboatds

2 ACCEPTED SOLUTIONS

Hi @Gangadhar540- 

The role provides the capability for the user to perform tasks, as mentioned in the operational role. If you restrict it, it will negatively impact the user experience, so it's better to avoid doing so.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@Gangadhar540- 

what's your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Gangadhar540- 

 

1. Normal user can export, apply filter conditions on a report but can not create a report and can not edit existing reports and can not create a dashboard as well and only give filter conditions and export, not edit dashboard, he can not share the report and dashboard

 

Atul:  What is the definition  of the normal user? A user who has a minimum report role or ITIL role can create a new report and add any condition to the filter and also add to the dashboard.

 

2. The admin user can create their report, share the report, export and edit filter but they can not save existing reports he can create a new report, dashboard , can share the report and dashboards

Atul: Admin can do any things, not sure what is your case here.

 
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hello Sir,

Normal user in the sense report_user and admin user in the sense report_admin

Hi @Gangadhar540- 

The role provides the capability for the user to perform tasks, as mentioned in the operational role. If you restrict it, it will negatively impact the user experience, so it's better to avoid doing so.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron
Tera Patron

@Gangadhar540- 

what's your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader