HIde filter button in list view in workspace
Hello All,My requirement is to hide a filter button on the workspace list of records. I am unable to find this. Can anyone help me on this. Thanks,Shareef
Forum Posts
Resolved! sending email after 30 minutes
Hello experts, In our incident table, incidents are getting created. If it has been more than 30 mins and no incident has been created, i need to trigger an email. Can anyone help me in this requirement. Thanks in advance.
Resolved! cross-scope access policy
I have Scripted REST API and script include on scoped application and I am using GlideRecord to create record from that script include.I am trying to create record from scoped application to global application table. I am getting below error.Error:Cr...
Rota: On-call escalation path. Escalating to alternative shift
Hi,This is in regards to on-call and determining escalation paths - if this isn't the correct forum happy to take advice on where it is best posted. I have a single assignment group compromised of 2 shifts (Gold, Red) which both cover 24/7 in paralle...
Script to fetch variable data into a field in flow designer
Hello, I tried to fetch the variable data in a record in one table using flow designer. But whenever I tried with below code it is not fetching data. Requested = fd_data._1__get_catalog_variables.requested_for;Description = fd_data._1__get_catalog_va...
Resolved! Best practice SLA Changes
We will be changing SLA after over 3 years. What is the best practice when it comes to still open incidents / RITM? We will be changing the time frame on the SLAs not what start, pauses, and ends them.
Resolved! Is it possible to report on the task_sla table where the incident has a specific tag?
Hi,I'm trying to report on the task_sla table where my task type is Incident and that Incident has been tagged with a specific tag.I haven't been able to do this OOTB so am wondering if anyone else has meet this requirement before? Suspect it's possi...
how to show variable set values in notification
Hello,there is one catalog item in that multi row variable set(user_details) is there.there are 5 variables (requested for - reference,description - multi line text,price - single line text......) are there in mrvs i want to show those variables valu...
Approval status not updating
I have created script action in workflow to create catalog tasks and approvals by checking look up tables. Whatever tasks and approvals are creating fine. Group approval creating I have mentioned in the script that group approval created with wait fo...
Resolved! Incident - service field uses Service table vs Business Service
Why does the Incident Service field point to the Service (cmdb_ci_service) table and not the Business Service (cmdb_ci_service_business) table in post Rome instances?
Resolved! Why after update business rule not working where as before update business rule working, why?
i have defined a after update business rule when state moved from resolved to I progress i want to assign same incident to one particular group and should clear assigned to value. Its working if i kept before update but not working for after update ...
Resolved! How to write business rule to set Assignement Group and to clear Assigne to On update of Incident?
I want to set assignment group to 'x' and assigned to to empty when 1) incident state is changes from resolved to any other except closed.2) No change of current incident assignment group ( when no change in assignment group while update)3) when ass...
Resolved! Incident Reassignment Time Tracking by Group
Hi! We manage Incidents that routinely handed off (reassigned) to another group and sometimes again to another group. We are able to track the number of times the Incident has been reassigned, but not the time the Incident spent with each group. Is i...
Surveys on Demand
Creating a survey for completed Projects in the PPM module. I have been tasked with the questions below: Can the survey be triggered manually with like a button on the Project form to be sent out randomly instead of when the project goes to Closed st...
Resolved! Need logic to make comments mandatory when state is changed from closed to Resolved
Hi i have requirement from customer they want ability make closed incident back to resolve state and need to make Additional comment mandatory. i tired way to achieve this but Additional comment is not visible to ITIL user once the incident is cl...
