Hello I have requirement to add select option in existing on action on selected rows.once we click on that we will get some options like add to update set, Delete and create application etc.Here I want add one more option "Select". Please help
Hi,A report needs to publish on Incident state Open Vs Closed. Open(new, in progress, on hold) Closed(resolved & closed).Basically 2 columns I have to show i.e. Open & Closed. Please help me to do this.
Hi All, I am getting below error. It works fine only after giving the "admin" role. I have tried giving web service roles, it didnt work.Please help with answer ASAP. It is an integration between ServiceNow and SAP. Operation Failed: com.glide.rest.d...
Hello,I created a widget on Dashboard that shows a bar chart, that displays the open calls by time. the problem that I don't see where i can present it 'week by week' at the last 8 week. like in the following example: I succeeded only to preset this ...
Need help creating a custom report. Not sure how to go about this one. The business requirement is to create a report (could be a bar or donut) with date ranges.Date ranges are (Less than 1 day, 1-2 days, over 1 week, over 1 month)The values are the...
Hello,I want to add a horizontal goal-line to a bar chart. There are charts that I need one line and others that I need separate line for each column.Can you please help me?
I am working on cleaning up our business rules, flows, and client scripts that we are using on our Record Producers. I found that we have several flows that are doing the same thing as our client scripts. The client scripts were created by our manage...
Good afternoon! I have a select box with 3 choices in my Catalog Item. According to what the choice it would be I will assign to different assignment groups. choice 1 - assisnment group 1choice 2 - assingmnt group 2 choice 3 - assingmnt group 3; I wr...
Hi All, A question for you in terms of best practice with ServiceNow. When we have a Major Incident we take advantage of ServiceNow's Major Incident functionality (Proposing and Promoting an Incident as such) and even make use of the Major Incident ...
Hi I want to disable the option for downloading attachments in incidentsI want to let the user to see the attachments in view mode only and dont let them download the attachments to local folder. Thanks a lot Lior
Hi, Could anyone please help me on below question. I have one RITM. Because of the flow issue after manager approval the RITM got cancelled. Now the flow has been fixed. Is there any chance to reopen the RITM and need to trigger manager, group approv...
can you please make sure there are no active/open tasks (not in the strict record-type sense, but incidents, approvals, requests, changes, ...) assigned to deactivated user accounts?1. If there are still active tickets/records assigned to these users...
Hi, I'm facing an issue when the incident is created and assigned to someone then assigned to mail is triggered twice....I have checked the message id of the mails they have different message id, so it is duplicate email with same content. And if I r...
Hi All,I have a requirement where i need to limit group members to view the tickets which are assigned to them but not the other tickets and also only the manager should be able to view all the tickets assigned to the group. how to do this if anyone ...
Trying Non-Admin user getting the following error: You are either not authorized or the cart item is invalidhttps://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/task/manage-standard-change-template.html...