Enable Discuss button in the Incident form
Hi all, I need to enable the Discuss button in my incident form . Current the version I'm using is Utah. Please, suggest me to get the Discuss button on my incident form. Thanks in advance.
Forum Posts
Limit selections on Tree picker
Hi community, I was trying to figure out how to set a limit to the tree picker for the location reference field on incident form. But I couldn't find a solution to that...Basically, we have a location hierarchy that looks like this: 1 : Global locati...
how to hide/show list collector variable options for only two groups
hi can anyone help me for scenario for there is a list collector variable in catalog item with name ' access needed' and it is referencing access table, there are options with name ' okta retail' and ' okta prod' i want to show these two options in l...
Resolved! How to Resolve this issue 'Access to this content denied based on report_view ACLs.?
Hello All,We are getting this error when a user trying to open the scheduled reports attachments and some Excel sheets open but there is no data, it's empty sheets "Access to this content denied based on report_view ACLs." When I checked the report_v...
scheduled job execute now not working
Hi,I have written a scheduled job to execute daily at 6 am to add user to one group and after writing the code when I saved it and clicked on execute now button, page refreshes but it do not do anything i.e. script do not executes.But when I copy th...
Resolved! email and URL validation
Hello experts, Consider 2 fields, a=xyz@yahoo.comb=https://DE-QA-001.servicenow/asdefdd I have to validate these 2 email and URL values in seriver side script Can anyone please help me. I am new to ServiceNow scripting
Resolved! parsing JSON
Hello experts, consider a JSON which i am receiving through inbound integration and i am using scripted rest apiexample{"incident":"123" , "state" :"2" , "descript":"orange"} First i have to check if the JSON is empty or not 2nd i have to check if th...
Resolved! Incident tasks won't display on related list
Hi Folks, For some reason, incident tasks will not display on the related lists for incidents, even when added to the related list. Properly added on the related lists: Yet does not display on the related lists: Any ideas why this is not displaying...
Resolved! Assignment Group email
Can someone explain how the following fields in an assignment group effect communications from ServiceNow on Incidents when they are assigned to that Assignment group?1. Group Email2. Include Members checkbox3. Exclude Manager checkbox
Transfer reason is not visible in the Form when it is repeated.
It is observed that when I am transferring any Incident to any other group then Transfer Reason tab become mandatory and it is reflecting in the activity logs as well , but while transferring the Incident if Transfer reason is same like previous rea...
Resolved! Can't see the "When" field in the business rule form
I am trying to create a business rule to assign an incident to assignment groups depending on the value of a variable. When go to create a new business rule I can't see the "When" field on the When to run tab and I can't see the Advanced tab at all. ...
How to generate a Report for Top 10 Incident Callers
What's the easiest way to pull a Top 10 incident (callers) over a span of 3 months? REQUIREMENT:I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a...
How to generate a generic Top 10 incidents report
Hi ServiceNow Aficionados / Gurus I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a NEW Report from scratch from "Reports->Create New" and I do s...
How to include image in Addition Comments field in a incident Form
Hello Team, I have a requirement where i need to add the image in Additional Comments field along with text using drag and drop or using CTRL + V.I see in kb_knowledge table one of field has capabilities to use text as well as attachment, but the ty...
