Revoke group access based on the incident.

[srinathgtrk]

Hi Everyone,

Group: Incident User Group

If User is not part of any incident (for example user don't have any incident in his bucket) should be removed from above group (Incident User Group).

Thanks,

Srinath Kolipakula

[srinathgtrk]

I wrote this business rule in the incident table
the condition is when to run is assigned to changes
the script, i written by
var grMem = new GlideRecord('sys_user_grmember');
grMem.addQuery("group.name", "Incident Holders");
grMem.addQuery("user", previous.assigned_to);
grMem.workflow(false);
grMem.query();
while (grMem.next()) {
var user = grMem.user;
var inc = new GlideRecord('incident');
inc.addQuery('assigned_to', grMem.user);
inc.query();
if(!inc.next()){
grMem.deleteRecord();
}
}

[RaghavSh]

grMem.addQuery("group.name", "Incident Holders"); // pass the sys_id of group not name

[srinathgtrk]

Hi Raghav,

still, it is not working even though I give logs as well, it is also not executed in that Business rule.