Scheduled Standar change

[Hicham Zeriate]

I have a requirement: typically, scheduled jobs for standard change templates can only be managed by administrators. However, I would like to grant access to a regular user without modifying the existing ACL. Is there a solution for this?"

[M Iftikhar]

Hi @Hicham Zeriate, 

You can do this by using a Service Catalog item combined with a Flow Designer flow that runs with elevated privileges. This approach provides a controlled and user-friendly interface for the user while keeping the underlying system security intact.

Here is the recommended solution:

1. Create a Service Catalog Item: Build a new catalog item titled something like "Manage Standard Change Schedule." Add a variable that allows the user to select the specific Standard Change Template they want to manage.

2. Create a Flow Designer Flow:

   • Set the trigger for the flow to be the submission of your new Service Catalog item.

   • In the flow's properties, set it to Run as System User. This is the key step that allows the flow to bypass the ACL restrictions on the scheduled job table.

3. Build the Flow Logic:

   • Use a Lookup Record action to find the correct scheduled job (sysauto_script table) associated with the Standard Change Template selected in the catalog item.

   • Provide the user with choices in the catalog item (e.g., "Run Now," "Disable," "Enable") and use Update Record or script actions within the flow to perform the desired operation on the looked-up scheduled job record.

By doing this, you grant the user the ability to perform a specific, pre-defined action through a controlled interface, and the system handles the privileged task in the background without ever giving the user direct access to the restricted records.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Dr Atul G- LNG]

Hi @Hicham Zeriate 

When you say “managed by,” do you mean making changes to the templates? If yes, then I would say only a change manager should be able to make changes. Or do you want any user to be able to use the standard change template for their own purposes? Please clarify a bit so we can help you better.