I already have a service called General Printing, and have various categories as to what "user" issues will be reported for users printing. One such "thing" with be our new printing application, what I am seeking to achieve is to determine when users report an issue I am wanting to determine if the issue is due to the print application we will phase out over next year or if issue is due to the new application we are running in parallel for the next year before deciding if we are going to go with one or the other? So say this new application should be added as a "Service Offering".
