Send email notification to assigned to if incident is not updated in last 7 days

[NARENDRA KAMMIL]

Can some one help me how to achieve this?

We need to send email to assigned to of the incident record everyday until it is closed . the email content conatins the incidents number and some text. 

I created a Report and scheduled it and then used this community link as reference and created another scheduled job to push the assigned to in to the scheduled job users list ( working as expected ) 

https://www.servicenow.com/community/platform-analytics-articles/scheduling-a-report-for-dynamic-rec...

But the issue is it is sending the email and adding the report as pdf which includes all the incidents which are assigned to other users as well , which the management is not ok to let other Assigned to know .

[Ruchit · Accepted solution]

Hi Narendra,

How about creating a Flow Designer and sending notification to the Assignee based on the criteria?

Thank you

Ruchit

[NARENDRA KAMMIL]

We can use the flow but where to add the conditions ? I need that every day based on some conditions

[Ruchit]

Hi Narendra,

Please follow below URL
https://www.servicenow.com/community/it-service-management-forum/flow-designer-to-send-notifications...

Thank you

Ruchit

[SanjivMeher]

I would create a scheduled report for this and do a group by assignee and create a scheduled report for each assignee or an event to generate a notification.

Following articles should help you.

https://www.servicenow.com/community/platform-analytics-forum/how-to-send-weekly-scheduled-report-no...

https://www.servicenow.com/community/platform-analytics-articles/scheduling-a-report-for-dynamic-rec...