Show Variable Editor for Incidents Created from Backend

[Community Alums]

Incidents created via Record Producers shows the Variable Editor section. However, incidents created directly from the backend do not.

How can I make the Variable Editor section visible (with empty variables) for backend-created incidents?

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

I understand that this is a client requirement, but as a ServiceNow expert, it's important to educate the user on what is good and what isn’t, and what can bring real value. If something is not easily possible and creates technical debt, let’s avoid introducing it

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

I understand that this is a client requirement, but as a ServiceNow expert, it's important to educate the user on what is good and what isn’t, and what can bring real value. If something is not easily possible and creates technical debt, let’s avoid introducing it

[Community Alums]

Hi @Dr Atul G- LNG  thanks for the deep dive

[Ankur Bawiskar · Accepted solution]

@Community Alums 

that's OOTB behavior and you can't show it on form if INC is not generated via record producer

Logically if the incident got created from record producer the Variable Editor formatter is shown automatically with the variable information caller submitted from portal.

Why would you require this to be seen when INC is not created from record producer?

-> you can try to play with the UI macro "com_glideapp_questionset_default_question_editor" OR create a fresh macro by making a copy of that and then try to manipulate it

-> that OOTB macro calls another macro

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏

[Community Alums]

Hello @Ankur Bawiskar thanks for the response

I will check the feasibility accordingly