Sla issue with cancel condition

[billy7]

The issue is the following: An SLA is not created when a ticket is created.

I read a lot of articles with the posibilities for an SLA not getting created.

I checked the conditions are not colliding or making sense. The only way I was able to make it work is by setting the cancel condition to : never cancel. 

It doesn't matter what condition I set to cancel, it will not work. for instance, if I only make the cancel condition with active false, it will still not work. the sla will still not get created. so if the cancel condition is not set to never cancel , the sla will never get created.

How would you continue debugging? or how would you debug it? any thoughts on this? Thanks in advanced

[billy7 · Accepted solution]

plot twist, a variable in a record producer was 'contract' and it was automatically mapping to the reference task field 'contract' and creating a conflict. so I only had to change the name of the variable in the record producer.