Mails with attachments do not show their attachments in ServiceNow

[mathewirene]

Hello,

Email attachments sent to servicenow are not consistently appearing in the task's attachment list, especially when emails are from external accounts.

[Bhuvan]

@mathewirene 

Check and make sure attachments are received in email. Make sure trigger conditions match the criteria and you have move attachment to record action set in your Inbound Action Flow,

https://www.servicenow.com/community/developer-forum/attachment-in-inbound-email-does-not-get-attach...

If email reply with attachment from users are not getting attached to the record, refer below

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538137

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953178

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@mathewirene 

if the user who is responding doesn't have write access to task then attachment won't get added.

Did you check this?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mathewirene]

where do i check if the user has access to task?