The preview button visible on list view even after restricting the table access from user via ACL

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Kilo Guru

‎12-13-2022 11:17 AM

I created an ACL to restrict  a user from seeing records that belong to some other group, however when i impersonate the user i still see the preview button and other details are not visible. I do not want to see the previw button either. I expect that the ACL should work to completely hide the record from user without allowing him to see the preview button

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Musab Rasheed
Tera Sage
Tera Sage

‎12-13-2022 11:38 AM

Hello,

This is working fine, Preview icon cannot be controlled with ACL, either you can disabled through field level or write Client script using DOM manipulation which ServiceNow doesn't recommend. I suggest you simply hide this field using 'Read' ACL so that user shouldn't see that field at all.

Please hit like and mark my response as correct if that helps
Regards,
Musab
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Kilo Guru
In response to Musab Rasheed

‎12-13-2022 12:42 PM

Hello, 

As mentioned in the description above, i did create an ACL with read operation and a role and ideally only users with this role should be able to see the records, and users without the role shouldn’t even see the preview button. But in my case, i see the preview button even on impersonating a user without the role

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