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Script Include

I need to print 10 users Manager , Location , Email , Department , Mobile Number using Server side to client side using Script Include. I know the code but at a time to print 10 or 20 users related Manager , Location , Email , Department , Mobile Num...

P1234 by Tera Contributor
  • 333 Views
  • 4 replies
  • 0 helpfuls

Resolved! client script

In an Incident form when assignment_group is changed the assigned_to field should become empty.I need an On Change client script to execute this. Please help me with this.

yaddanki by Tera Contributor
  • 210 Views
  • 1 replies
  • 2 helpfuls

Resolved! Best Practices: assigning incidents by Inbound Action?

Over the years, I've been asked to recognize incoming emails by various criteria (typically sender email address or subject line) and make various assignments to assignment group, status, caller, etc. It seemed to me that the most expedient means of ...

JP-ODU by Tera Guru
  • 409 Views
  • 1 replies
  • 1 helpfuls

Review and Update Incident (INC) Management Flow

Hi Please help here. As a ServiceNow developer I want to review and update the incident management process flow, So that incident handling is aligned with current best practices and organizational needs. Acceptance Criteria: The current incident mana...

vidyajadhav by Tera Contributor
  • 381 Views
  • 4 replies
  • 1 helpfuls

New template creation from Toggle bar

 When we click on "Create new template" from toggle bar, it will open template page with pre-populate values based on the incident. Can someone let me know how it works? How tool populate values from record?

UI16TemplateBar.png

Business Elapsed Time calculation

Hi,   I have a query on Business elapsed time field in task_sla table. Where does this calculation for Business elapsed time field is done. We know that Business elapsed time is calculated based on not considering on hold state and non-business hours...

Nivedha G by Tera Contributor
  • 267 Views
  • 2 replies
  • 0 helpfuls

cancel Action on Standard Ticket Incident Form

We are using the "Standard Ticket Configuration" that was new with the Paris release. On an incident in the portal, there are Actions OOB that include Resolve, Close, and Reopen. when selecting cancel option i need pop up like "please provide reason ...

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AJAYKUMAR G by Tera Contributor
  • 325 Views
  • 1 replies
  • 0 helpfuls