Hi all, Regarding Major Incidents:- OOTB Communication plans are only emails?- In Related Record I see "Incident Communication Plan": how it is related to communication plans if they are only emails? (records start with ICPxxx)- Post review report: w...
Hi All, I have a query, We have the team that does repetitive work and we want to eliminate that. Example: 1>When we have an incident as a Password reset, the incident is resolved through a predefined text that the L1 team copy pastes and closes. Pr...
Hello Developers, I have an user who faces issues while trying to initiate teams chat via incident form in ServiceNowError "Invalid requested resource path"It works fine for others. I have found the script include it's coming from but it's not helpfu...
Hi. I have a question about best practices regarding Parent/Child Incidents and how a Service Desk should handle these tickets during outage situations.Let's pretend there is a WIFI issue and as a result, 50 different people report this issue to the...
Hi Everyone,We need to customize the Global Search result display for Incident records in ServiceNow. Currently, when a user searches for an incident (e.g., "INC0010170"), the result card shows default fields such as Number, Opened, Priority, State,...
Hi Everyone,There is a dashboard in our client’s instance that includes a report titled "Open Incident". When clicking on this report, it navigates to the incident list view, which is filtered by:Active = true and State is not Resolved or ClosedHowe...
Hi All, In agent workspace, We have a functionality that one of the field appears on form when a button is clicked. Now the requirement is to make this button disappear once it is clicked. Please suggest on how this can be done.
I need to create a view in incident form so that only ITIL users can access that view, how can I do it?
Hey,I’m looking for a detailed, step-by-step procedure on how to build a similarity-based solution—specifically within the Agent Assist framework. I want the guide to include how to define the solution, create recommendations, and also how to identif...
Hi All,I have a requirement to use create request ui action on incident form on click of which user should redirect to service portal and specific catalog item which they wants to raise a request from the incident. I am trying to use oob ui action "C...
Hi All,I am unable to activate the flow because of below error.INVALID_CHARACTER_ERR: An invalid or illegal XML character is specified.I am not sure where is the issue as we don't have any step no. to check which step has the issue. Could you please ...
Is it possible to show "pop up messages or alert messages" at the top of the catalog form through workflow approval stage?
I have a field called "Test1" which is a string field, and I am capturing it in Activities, so when we are modifying fields, it is getting captured in Activities, but when we make it empty and save the form, then also it is getting captured as "[Empt...
Hello, this question is about CMDB Staleness rules and how they impact reporting on existing old and closed INC, REQ, CHG, PRB, TASK records. Does anyone have insight as to how the following scenarios are usually tackled in the system/what have you s...
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