UI Policy not working in SOW
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‎05-09-2025 12:02 AM
Hi,
In the incident form, I have a field called Category and it has some choices. Each of the choices have corresponding associated fields also. If each of the choice is selected, corresponding field will be displayed and corresponding fields of other choices will be hidden. I created a UI Policy for this. It is working in native view, but not in SOW. I have added the field in form layout of SOW also. When I checked in the platform by taking the view as SOW, it is working. But when I go to SOW, it is not working. How to resolve this? I will attach the screenshots.
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‎05-09-2025 12:11 AM
Hi @NishaB
Please check that it will not override other ui policy executed on the same field as your order is 1200 and also check if it was created in correct application scope.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Deepak Sharma
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‎05-09-2025 12:17 AM
Other UI Policies are there for the same field category with other choices. They are working fine in both native and SOW. This UI Policy is created in Global scope. Please help me on how to resolve this
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‎05-09-2025 02:30 AM
@NishaB
Please check the Application scope of the UI Policies, that was already created for the same field.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Deepak Sharma
