Resolved! How to create approval request.
Hi, How to create approval request. Can you please tell in how many ways we can create approval request and some use case for it. Regards, Nivedita
Forum Posts
Resolved! I want to close incident task when incident is closed.
Hi, I want to close incident task when incident is closed. When anyone close incident then it should check incident task has been closed or not if it incident task has been closed then incident should closed. Can anyone please help me with this. Re...
Print Active and incative incident with get rowcount
Hello Guys, Can you help me to print below use case in gliderecord: Print Active and incative incident with get rowcount Regards,Aravind
Resolved! Additional Comments Email Notifications to Caller and Assigned To
Hi Guys, If 'Caller' is updating 'Additional comments' in Incident, Notification should trigger to 'Assigned to', not for others.and the same way, If 'Assigned to' is updating 'Additional comments' in Incident, Notification should trigger to only...
Resolved! 【Report】How to display values even in months with no data
Hello All,Please help me I'm a begineer of servicenow developer. I created a "Graph of number of failures in 2022.PNG"(attached file)by quoting the "Incident" table in the "Report" section.But in attached file,Only 9 months of data are included, beca...
The preview button visible on list view even after restricting the table access from user via ACL
I created an ACL to restrict a user from seeing records that belong to some other group, however when i impersonate the user i still see the preview button and other details are not visible. I do not want to see the previw button either. I expect th...
Differences between non-production and sub-production instances
If you look at the official ServiceNow documentation (e.g. PMA)I find that it says non-production instances.Looking at past community messages, I find one that says sub-production instance.I believe that non-production instances and sub-production in...
Flow design Re open approval
Hi all, i have a requirement in flow design that i have to re open an approval( not make another) with the same user/group approval has before, nothing changes just re open a existing one, and thats it.This is what i did to re open the catalog task, ...
How to get when any field in a form was last updated by a user (it should match the activity log)
Hello team,I am trying to get the date and time when an incident was last updated by a user. When I use the updated field it does not match the last entry in the activities log also the updated by shows system and not the last user that updated the r...
UI page not working in agent workspace
Hi All, Can anyone assist me to run the below code When user click on UI action then pop up box should appear on agent workspace and the comments which we have added under pop up the same should be added in custom field(u_level_1_escalation). I have ...
Resolved! Incident Severity/Priority downgrading and incident to request conversion script after X no of days.
Dear Developers, I need a Business Rule or Script include which will downgrade the Severity/Priority levels after 30 days from the date of creation of the ticket, and also which will do convert the type of ticket from Incident to Request after 60 day...
Knowledge feedback comment mandatory
How can I have this box pop up, if a knowledge article is rated low or marked as unhelpful when a knowledge article is viewed from the backend. The portal shows this (as shown below), but when rated from the back end it does not ask for feedback. Or ...
Resolved! Remove Assigned to Mandatory in Incident while changing Assignment group
I have a requirement to remove mandatory condition Assigned to while changing assignment group when the state is InProgess. I have created UI Policy as per the requirement, when the state is InProgress/changing the state to InProgress from New state:...
I want to attach URL link to the attachment in incident form.
I need to attach the SharePoint link to the attachment just like we attach other files such as images, txt, pfds, etc.Is that possible to attach the URL's to the attachment to the form?
Resolved! How to Hide/Show choice in Multiple choice variable based on other variable.
Hello TeamI have requirement on catalog item to hide the choice in multiple choice variable based on other variable.When I select the "call meeting check box" ' IT ' has to hide from the Multiple choice. Please find below screen shot for more detail...
