Hi there,I have a survey about our Incident proces. In this survey i'm questioning our endusers about how they have experienced their contact with us through phone, mail, self-service, etc. (Incident- field "Channel", formerly known as "Contact Type"...
r.setStringParameterNoEscape('comments', current.comments.getJournalEntry(1)); while sending the comments inthe above REST API form , i am geeting the below error Please let me know how to send the work notes or comment in REST callserror: response...
Hello,I have specific requirement on the inbound action script for emails from specific address ie johndoe@domain.com to be assigned to specific assignment group ( Assignment group B) Please assist in code the above Thanks
Can we call a Notification mail Script inside another mail Script
Is there any OOBT field to capture Approval date
Hi experts,How can we restrict VA chat icon as per logged in user location. We have a requirement to show chat icon only for few countries.Thanks in advance.
We have multiple service providers that could get assigned a particular Incident. We have set up SLA schedules for each provider. What is best practice for Resolution SLA when the Incident is reassigned to another assignment group(meaning another...
Hi All, We have a requirement to generate incident(Y) based on the other incident(X). I want to write a condition like this "if worker type is employee then it should return yes else no" The worker type details are present in the incident (X) descrip...
Hi All, Over the UI Action, I m not able to fully put my condition in the condition field . (current.state < 3 && current.approval != 'requested' && !current.change_request.on_hold && current.u_external_ticket_number=='' && current.u_external_ticket_...
Hello all, I'm fairly new to major incident management, and I have had this as an additional duty to my functional role at my company for about 2 years, but we are blessed with not having a tons of major incidents per month, so learning by doing has ...
So, In Dictionary table I am not getting list of column name from parent table which was inherit by child Tableand I need to generate list of column name of table including fields which is inherit by child table.and I need to do that multiple table s...
Hi All, I want to add the status of incident whether it breached SLA or not in incident form. How can we achieve this,
Hello Community, I'm looking for a script which will change sub status of incident form to "permanently resolved" if status is resolved.I wrote one script for the same on change of "status" field in incident form.This below code is actually displayin...
Hi, We have a customer who wants to know the best approach to create an Incident in ServiceNow from SolarWinds.Can anyone please explain ways with PROS and CONS to create an Incident in ServiceNow from SolarWinds?Also, please share some documents so ...
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