SLA Status in incident form
Hi All, I want to add the status of incident whether it breached SLA or not in incident form. How can we achieve this,
Forum Posts
Resolved! Script to display Sub status based on status
Hello Community, I'm looking for a script which will change sub status of incident form to "permanently resolved" if status is resolved.I wrote one script for the same on change of "status" field in incident form.This below code is actually displayin...
Solarwinds integration with ServiceNow for Incident Creation
Hi, We have a customer who wants to know the best approach to create an Incident in ServiceNow from SolarWinds.Can anyone please explain ways with PROS and CONS to create an Incident in ServiceNow from SolarWinds?Also, please share some documents so ...
How to send additional comments and work notes in request payload as JSON
Hi All, I need the pass as the last additional comment and last updated work notes from Incident Record in the REST action as a payload. I tried using the below scirpt, but it returns the value with the timestamp and user name. If I pass this value i...
What role required to raise major incident P1
Hi Team, Can we know that what role required for to raise a P1 incident.How to raise Major incident from our side. Let us know your inputs. Thanks
How to copy and paste query
We can copy the query by using "copy query", and get the following sample query.active=true^priority=3Is there any way to paste this query into another instance? I used the following URL, but it didn't work./incident_list.do?sysparm_query=active=true...
Resolved! Major Incident Management Assignment
Hello, When we Promote an Incident to Major Incident, If Assignment group is empty then it gets assigned to "Major Incident Management" Assignment group. But if i look at Major Incident Property value of it, its empty. How is it getting assigned? Tha...
Href link on a portal widget
Hi Can someone please advise where I am going wrong on my html code. I have merged 2 widgets together to make it look visually better for the end user The last button is the button I have merged into my existing widget that allows a end user to edit ...
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Resolved! Show UI Action on form context menu
I have created a UI action on my incident form and would like for it to display on the context menu. I'm unsure as so which link displays it there. I have displayed where I would like it to show.
Need to show Catalog Task and Incident records in Unassigned incidents card on service operations
Hi All,I need to show Catalog Task and Incident records in Unassigned incidents card on service operations workspace. I I modified as below:It is showing correct data in donut chart which is 16 (Incident and sc_tasks) but when click on view all it ...
Resolved! set the priority of incidentsp as per the subject line in email (inbound email actions)
I had created incidents using inbound email actions but customer wants them to be created according to priority. for example if email subject line contains Non critical then the incident should be created with medium priority. if the email subject co...
Resolved! Trigger approval for a user selected in User variable on catalog item
Hi All,I have a variable called u_user on catalog form referring to sys_user table.I wanted to trigger approval for the user selected in this variable. Please let me know how to achieve this? I used below scrip in approval user activity in worklfow: ...
HOW TO DEACTIVATE A SERVICE OFFERING WITHOUT DELETING IT?
Is there any way to deactivate a service offering without deleting it? Thank you!
Notification to external users
When an incident ticket is resolved a notification should be triggered to Impacted users With body Your Incident ticket is resolved.Click here to go to the ticket ( this body is for internal users Your Incident ticket is resolved ( this body is for...
