Update caller field of incident to display name field value
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04-09-2024 03:50 AM
when incident is created the caller field gets updated to its first name , my requirement is to update the caller field with display name value (where display name is field in user form ). Is this possible ?
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04-09-2024 05:45 AM
Hi @Rithika1
Could you please share some screenshot.
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Dr. Atul G. - Learn N Grow Together
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04-09-2024 05:47 AM
Hi @Rithika1 ,
Navigate to System Definitions > Tables > Open sys_user table record
In table columns check which field has display as 'true'
You can update from here.
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05-07-2024 08:27 AM
Hey @Community Alums
Thanks for the response . As you told I have checked the display column and not a single field has display as true . My instance is domain seperated if I change display to true for my custom field display name .. will it get effected to other customers as well ?
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05-07-2024 08:34 AM
Hello @Community Alums
Thanks for the response. I have checked what you have suggested .. I see that not a single column is set to true for display . My instance is domain seperated , if I change display as true for my custom field "display name" I created ... will it effect other domain as well ?
