Update caller field of incident to display name field value

Rithika1
Tera Contributor

when incident is created the caller field gets updated to its first name , my requirement is to update the caller field with display name value (where display name is field in user form ). Is this possible ? 

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Rithika1 

 

Could you please share some screenshot.

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Community Alums
Not applicable

Hi @Rithika1 ,

Navigate to System Definitions > Tables > Open sys_user table record

In table columns check which field has display as 'true'

You can update from here.

 

Hey @Community Alums 

Thanks for the response . As you told I have checked the display column and not a single field has display as true . My instance is domain seperated if I change display to true for my custom field display name .. will it get effected to other customers as well ? 

Hello @Community Alums 
Thanks for the response. I have checked what you have suggested .. I see that not a single column is set to true for display . My instance is domain seperated , if I change display as true for my custom field "display name" I created ... will it effect other domain as well ?