when incident is created the caller field gets updated to its first name , my requirement is to update the caller field with display name value (where display name is field in user form ). Is this possible ?
Hello @Community Alums Thanks for the response. I have checked what you have suggested .. I see that not a single column is set to true for display . My instance is domain seperated , if I change display as true for my custom field "display name" I created ... will it effect other domain as well ?
As Sandeep suggested, you have to navigate to sys_user table and find the column "Display Name" and mark the "display" as true for that column. Please let me know if you have any questions. Thanks, Brahm
