User is being redirected to different user profile

[Shivani_singh]

Hi 
I noticed when 2-3 user are trying to access the service portal they are redirected to different user.
All 3 user are redirected to same user.
Have asked the user to clear the cache history, log out and in once again, change the browser everything.
But still, it is the same issue.
Can somebody help me on this.

[Shivani_singh]

You are telling me to change the address as the affected user?.

[Shivani_singh]

I didn't understand.
Can you explain in detail.

[Kieran Anson]

From your navigation menu search for identity providers and open the identity record for your SSO. Under the advanced tab (assuming this is saml and not OIDC) confirm the value in the "User field"

This field is what is used to identify the user via the sys_user table. If the field is "email" it will lookup to find the user by email based on the value provided by the identity provider. 

Now, if data in that column (email for example) is not unique, a user can be logged into the wrong account. 

• Confirm what user field is being used to identify the user
• Confirm what value is being sent by the identity provider. This can be seen in the NameID Policy field on the identity record
• Confirm with the Identity team whether they are indeed sending that value
• Possible need to use SAML debug logs - this is resource intensive