Dynamic translation on email notifications

[Kevin Ferreira1]

Hi all,

We did setup Dynamic translation email notification (Vancouver), we did create one English notification, and the translation is working well. When we have recipient users with preferred languages different from English, the notification goes on that language (we are using IBM Watson translation service).

We did follow: https://www.servicenow.com/community/csm-forum/how-to-setup-a-dynamic-translation-email-notification...

Now we have a request, to not translate some of the notification dynamic fields, for example the “short description”.

We did search the community, on other forums and on the documentation, but we did not find a solution (using the OOB functionality).

Does anyone had this topic to solve? Any available help?

Thanks in advance.

[Mark Manders]

You can look up those fields on the tables and change the translations of them in the labels. That will keep them in English (and if the notifications shouldn't be in native language, it also shouldn't matter that they will be in English in the system, right?).

[Kevin Ferreira1]

Hi Mark,

thanks for your answer. But for example, "short description" is not translated on the tables, but Dynamic translation functionality, translate the "short description", if I do not want it to be translated, is there a way to force this? 

Thanks,

[Sumanth16]

Hi @Kevin Ferreira1 ,

Please refer to below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156980

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156957

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Sathish42]

Hi @Kevin Ferreira1,

Enabled Dynamic Translation in notification translates all the content including dynamic dot walking field values. To achieve the expected result of translating other values but not some of the values in the notification can be done via Static Translation where you can define the translated content for specific language.

Thanks