User is not able to see the Date and Status in the portal

[Shiva Durga Pra]

The user is not able to see the Date and status in the portal on my tickets 
When we click the incident check box the user is not able to see it, if we click on another check box specifically or (select all) then the user can see the date and status 

 For some users, the same issue occurs  when we click on the Stories check box, if we click on another check box specifically or (select all) then the user can see the date and status 
The user is facing this issue only in Production, test, and dev  user can view it 

I checked with HTML and CSS code, and no error was found

Could any please check and help on his issue.

[Shiva Durga Pra]

@Dr Atul G- LNG 
I have seen the videos but did not find the video, related to my issue, if you related video please share the link 

Thanks in advance 

[Dr Atul G- LNG]

Hi @Shiva Durga Pra 

No, I don't have any video on this. It seems like it has already been customized because the screenshot doesn't match the out-of-the-box (OOTB) version. It would be best for you to review what has been developed and then try to identify the cause. It could be related to an ACL (Access Control List) or some other logic.

[Shiva Durga Pra]

@Omkar Mone 
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