Want to show KB article in pending retirement state on portal

[Drishti]

Hi Community,

How can we show KB article in pending retirement state on portal ?

Please guide.
I already had tried making change in the Search Source used in my portal , but no luck.

Thanks in advance.

[Chetna_dev]

To display Knowledge Base (KB) articles in a "Pending Retirement" state on the ServiceNow portal, follow these steps:

Step 1: Verify KB Article State

1. Check the Article: Ensure the articles are in the "Pending Retirement" state.

Step 2: Modify Search Source

1. Access Service Portal: Navigate to Service Portal > Portals and open your portal.

2. Edit Search Source: Go to Service Portal > Search Sources and modify the relevant source. Ensure the script  var gr = new GlideRecord('kb_knowledge');
   gr.addQuery('state', 'pending_retirement');
   gr.query();

   Step 3: Customize the Widget

   1. Find the Widget: Go to Service Portal > Widgets and locate the one displaying KB articles.

   2. Edit Widget Code: Adjust the server script to include "Pending Retirement" articles:

   Step 4: Clear Cache

   • Clear the cache via System Maintenance > Cache > Clear Cache.

   Step 5: Test

   • Visit your Service Portal to confirm that the articles appear.

if you found this helpful please accept as solution and mark helpful

best

Chetna

[Drishti]

Hi @Chetna_dev  ,

Thanks for your response.

Will you please guide, where exactly in the server script of widget we have to modify code?

Please.