What is the use of 'refresh impacted services' ui action in the context menu in Incident application

[Suggy]

What is the use of 'refresh impacted services' ui action in the context menu in Incident application?

Once the CI is selected in the Configuration item field, upon saving the inc form, will the impacted services related list automatically populate or should we manually click on  'refresh impacted services' UI action?

If it gets populated automatically automatically upon saving the form, then why that UI action is given?

[Ravi Chandra_K]

Hello @Suggy 

It will automatically populate upon saving the form. (provided the relevant properties are set).

if there are new impacted services that gets added, you can click on the ui action at a later point of time to fetch updated services.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

[Suggy]

@Ravi Chandra_K 

May I know what exactly you mean by

"if there are new impacted services that gets added, you can click on the ui action at a later point of time to fetch updated services." ?

If you mean "if there are new impacted CI's that gets added", then why not again upon saving the form the impacted services get added?

or you meant something else?

[Arun Kumar D]

Hi @Ravi Chandra_K 

How the Impacted Services are populating for the first time on the incident record? When the user submit the incident, it automatically populate once. How this is happening and what is triggering this?

At the same time when an incident is triggered by some alert rule then it is not setting the Impacted services. Where is it classifying if an incident was created by a user or alert?

[Suggy]

Anyone??