Issue with 'Impacted Services/CIs' related list. Its not populating with the data.

Suggy
Giga Sage

How exactly 'Impacted Services/CIs' related list works on Incident form?

I have set this property to TRUE 'com.snc.incident.refresh_impacted.include_affected_cis'

 

I have chosen a CI which is associated with 2 Application services.

Created a new CI by adding above CI. Upon submitting the INC, the 'Impacted Services/CIs' related list is empty.

Only after clicking on 'Refresh Impacted Services' UI action in context menu, 'Impacted Services/CIs' related list got populated.

Why so?

Is it expected that fulfillers should keep in refreshing by clicking on UI action? 😮

 

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