when assignment group is not empty assign to should be first member of assignment group

[Mani Polisetty2]

Hi ServiceNow folks,

I need some help on following query, Can you please help me on it. 

Query : when assignment group is not empty assign to should be first member of assignment group on incident record.

Thanks

Mani Polisetty

[BharathChintala · Accepted solution]

@Mani Polisetty2 

what do you mean first member of group?

 like added first to group or Alphabet wise first member?

write befor BR on Incident table

on insert and update

conditions

assignment groups changes and assigned to is empty

in advanced

(function executeRule(current, previous /*null when async*/ ) {

    var gr = new GlideRecord("sys_user_grmember");

    gr.addQuery("group", current.assignment_group);

    gr.orderBy('sys_created_on'); // use this line if you want first added person to group

    gr.orderBy('user'); //user this if you want by alphabet

    // if you want random don't add orderby

    gr.query();

    if (gr.next()) {

        current.assigned_to = gr.user;

    }

})(current, previous);