So for replies to the incident from those on the watchlist, we want to make it trigger the state to in progress. Would it be best to do this from the business rule or an inbound action? or is there another way to do this and can anyone help me do thi...
How to make the filters read only on the main list basically i don't want any user to change the filter it should be non editable ?
Hi Community,We’ve noticed that in our ServiceNow instance, when both the Service Offering are set to "XYZ", the Assignment Group currently auto-populates as:YHowever, we’d like to update this behavior so that the Assignment Group instead auto-popul...
I want to send the attachment from one instance to another instance, but it is not working End point:https://instance_name.service-now.com/api/now/table/ecc_queuePayload:{"source":"staging_table:${snow_source}","name":"${snow_fileName}","agent":"${sn...
When a CI is included in incident, the comment should be’ Incident number is using this CI. Incident was created on: date/time .If the CI is changed, update both previous and current CI comment ’Date time, incident number.When the incident is closed...
Hello Everyone,Need help on the below issue, Work notes/Additional comments fields and activities are not visible on the incident form for admins as well but Caller can see the mentioned fields and activities. There is ServiceNow KB for this issue - ...
Added the incident variable formatter in sow view still not visible on workspace it is visible in the native view but not in the workspace@Ankur Bawiskar Can you please guide?Regards,Debasis
How to add group approval in flow designer
I'm looking to create a report in ServiceNow that shows incidents where the last notes are from the customer - indicating a follow-up from the customer may be necessary. Any suggestions?
Hello for major incidents on portal one tab "Post incident report" tab is coming how i can add some fileds on that tab if i click on that tab some details like timing an dall is coming how i can add some fields in that?Down to contributors i want to ...
Hello All, I want to hide a 'Create change request' button on the service operation workspace for the Incident Record.I tired by deactivating UI action but did not workPlease see attached picture.
Hi All,I am using ServiceNow rest message to copy incident record and attachment to a different instance. but the attachment not copying to target instance.(function executeRule(current, previous /*null when async*/ ) { try { gs.log("1....
Hi All , I have received an incident to check there is an extra space added in technical update template in Major incident records but actual client email technical template we do not have the space but on major incident records user clicks on "comp...
Hi all, When an improvement initiative is created and then approved, if I need to assess costs and resources I'll convert it to a demand, then project and it will be released with conversion to change request.Is it correct? Improvement initiatives ca...
Hello I have an assignment rule to set the assigned group on an incident when a request is submitted. But the assigned group is not being set on the incident
