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Change Request from Service Catalog

Hi All, I have a requirement to create change request through RITM and all the required approvals can be configured in workflow. Once all approval are done, ticket should create in Implementation state directly. As we are by-passing OOTB flow and cre...

David Boom by Tera Contributor
  • 401 Views
  • 5 replies
  • 1 helpfuls

Resolved! Comments and worknotes limit

In some Incidents we have a large amount of comments and worknotes, and the first entries are no longer visible, what can I change to make them all visible or at least increase the amount 

Resolved! Client Script to Populate Field based on Another

I have a need to populate a field (target) on the incident form based on the value of another field (source) also on the incident form. The source field is the configuration item field. If the configuration item field is an asset then the target fiel...

JamesT-1 by Tera Contributor
  • 626 Views
  • 4 replies
  • 1 helpfuls

Filtered list

Hello everyone,I am new with Servicenow and doing my best to assimilate what I am learning. However, I have been stuck with this issue below.Please how can I make a filter that will run the list of Open incidents?From the best of my knowledge, The st...

IdesAntoine_1-1695830977089.png

Resolved! Button visibility for Incident states

Hi,For the incident form, I want the buttons like 'Save' or 'Update' visible for states like New, In Progress, On Hold. And I want these buttons to be hidden on Closed state. How to do this?

NishaB by Tera Expert
  • 734 Views
  • 7 replies
  • 0 helpfuls