Hi,We have a vendor, who sends email to one of our departments, creating an INC ticket for them. This vendor, seems to need us to simply "reply" to their conversation, instead of creating a completely new one with our ServiceNow notifications (Ticket...
Hi Team,We have a requirement to implement a monitoring mechanism on the incident table to proactively detect potential eBonding issues with our integrated customers.The goal is to calculate the average frequency of incident record creation per custo...
Hi all,I have a requirement to send two email notifications for Change Requests of type Normal:When the Implementation Start Date is reachedWhen the Implementation End Date is reachedI'm using a Business Rule that triggers an event using gs.eventQueu...
In our Dev instance, changes made in the Variable Editor are saved correctly when the incident is updated. However, in the Test instance, the same functionality is not working — updates in the Variable Editor are not being saved.
Explain me difference between workflow and flow
If any user reports an issue by creating an incident about the ServiceNow platform like:Say a catalog item is not working as expected <OR> there could be a field missing on the Change form<OR> a broken process <OR> some issue with an eBonding integra...
I don't find a field decorator for teams in the incident form beside the caller field even after running the fix script "Add Teams chat Field Decorator".Any inputs on resolving the issue?
Hi All,Objective:When an incident is created, its initial state is New. It is then assigned to an Assignment Group and a specific User, which changes the state to In Progress.Once the developer works on it, the incident is moved to the Resolved stat...
IN THIS CODE WHILE DISPLAYING IN G_FORM IT IS NOT SHOWING .....g_form.addInfoMessage("userId ofwatchlist "+g_form.getDisplayBox('watch_list').value);}THIS ISNOT DISPLAYING IN MY FORM WHY? WHATS THE MISTAKE IN CODEvar watchList=g_form.getValue('wat...
Incidents created via Record Producers shows the Variable Editor section. but users should add, modify, and remove variables directly from the editor without errors on the incident form
Incidents created via Record Producers shows the Variable Editor section. However, incidents created directly from the backend do not.How can I make the Variable Editor section visible (with empty variables) for backend-created incidents?
I am trying to create a new SLA definition. I wanted to add a script, but I cannot find the advanced option or script option
Today we use the listed support group on a CI record to auto assign the incident ticket based on the CI selected in the Configuration Item field. There are cases where there can potentially be up to 4 levels of support levels/tiers that support a si...
Hello EveryoneI have requirement when Sc_task's work note updated and if it contains the text ' file creation failed' need to create the incident using flow designer.I tried it but its not working as expected can you please help me on that and have ...
Hi Community! We are starting in the ServiceNow platform designing all ITSM processes.In our current tool (HPSM), in order to open incident records from ESC, we are asking end users for the Service/Service offering and application a part from a gener...