Adding a Widget to the Dashboard
Hi All, Thanks in advance. I am trying to add a dynamic Widget on to my personnel Dashboard that flashes every time a p1 Incident is logged. Is there a out of box process to achieve this? ThanksSandeep
Forum Posts
Resolved! SLA
Hello everyone,When the assignment group changes, I want the current SLA to stop and a new SLA to start for the new assignment group. This will help track the time each support group spends on the incident. Could anyone please guide me on how to achi...
Email based Approval with Approve/Reject button
//Create a policy to action on approve and reject buttonOpen or Create a policy: Navigate to System Policy -> Email > Inbound ActionClick on New buttonName: Approve/RejectTarget table: IncidentAction type: Record Action //you can use your required ta...
Get an incident audit log using GlideRecord API Scripting
An incident audit logfunction resolveReference(table, sysId) { if (!sysId) return ""; var gr = new GlideRecord(table); if (gr.get(sysId)) { return gr.getDisplayValue(); // returns the display value of the record } return s...
Resolved! Populate Assigned to field on the basis of caller id user
i need to populate only those users in the "assigned to" field belongs to the selected "assignment group" that have same country of "caller id" field in incident form how can i do that ?
how do add approve button on incident table
The goal is to add "Approve" and "Reject" buttons to an INC (Incident) request system for managers.The buttons should be visible only when an INC is in the "Pending Manager Approval" status.They must be accessible from the manager's dashboard or noti...
Resolved! Send Reminder Email after 7 Days if Approval Is Still Pending
I have to send Reminder notification Email after 7 days if Approval is pending.
notification in table format
How to create a notification in table format
business rule not triggering state change for external address replies/coments
I have a business rule that seems to only work with internal people's replies. When it is an external user who replies to the case via email, it doesn't seem to trigger. Is anyone able to assist in helping me fix this or help me understand why it onl...
Hide or Remove "Copy this request for"
We are planning to start using Service Portal but users are getting confused about the "Copy this Request for" functionality. Historically we have not had success with this feature. How can we hide or disable this?
Search crawler through Service/Category/Subcategory
Our company is rolling out Service Now in December. We will be on the Yokohama release, utilizing SOW. I want to create a feature my Service Desk agents can use to search through the classification lists using keywords, assisting them in quickly id...
Adding/Updating Incident Tasks When Major Incident Initiated?
When a Major Incident is triggered, I would like to automatically create a series of Incident Tasks on the MIM incident ticket. Note, I am not talking about the communication tasks. I have seen this in a demonstration, but I no longer have access t...
Resolved! Populate the domain values when a CI changes on incident form
Hi All,We have two fields Business domain and Business function on the incident form as shown in the image. Now we are working on getting the values populated on the form when a CI is selected. We have written before insert business rule with the fol...
Resolved! Need to Display Email ID Next to Name in List Collector (Watch Parties) for record producer variable
Hi Team,I am facing an issue with a Record producer variable configuration and need your guidance.Scenario:We have a variable called Watch Parties in a the item. It is a List Collector mapped to the Watch list field and uses the sys_user table. When...
Resolved! Major Incident Management Process
How to maintain the "To" field in the email client template from Major incident?
