When I click on Caller field from the Incident list, then open the User record in “Asset” view
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10-31-2025 12:05 PM
When I click on the Caller field from the Incident list, the record should open in the "Asset" view instead of the "Default" view.
This behavior should apply only to the Incident table list view and not to any other tables.
I created a view rule, but it is currently being applied to all tables.
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Cost Management (ITSM)
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11-04-2025 02:00 AM
HI @Abhishek Kathe ,
Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Thanks & Regards,
Mohammed Mustaq Shaik
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11-04-2025 02:10 AM
share some screenshots etc
where is this required? what should happen when something is clicked?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader