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When I click on Caller field from the Incident list, then open the User record in “Asset” view

Abhishek Kathe
Mega Guru

When I click on the Caller field from the Incident list, the record should open in the "Asset" view instead of the "Default" view.

This behavior should apply only to the Incident table list view and not to any other tables.

I created a view rule, but it is currently being applied to all tables.

6 REPLIES 6

HI @Abhishek Kathe ,

 

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.

 

Thanks & Regards,

Mohammed Mustaq Shaik

Ankur Bawiskar
Tera Patron
Tera Patron

@Abhishek Kathe 

share some screenshots etc

where is this required? what should happen when something is clicked?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader