when i create new problem ticket or open problem ticket from list view I am not getting full page

[manikantaip]

when i create new problem ticket or open problem ticket from List View, i am not able to see the full page of problem ticket why i don't know. can anyone please check this i have attached Screen Shot also.

[Dr Atul G- LNG]

Hi @manikantaip 

Remove this option: (Unpin)

[manikantaip]

Hi @Dr Atul G- LNG  

Thank you for your Response.

I have attached the Screen Shot please once check it. I am not getting the full page of problem ticket means i am not able to see the fields like Caller, Priority, impact, urgency , short description, description, etc...

[Dr Atul G- LNG]

Hi @manikantaip 

The reason is that you're in the Notes view. Please change the view to the default CI view and test again.

[manikantaip]

Hi @Dr Atul G- LNG ,

Thank you for exploring on this issue. Actually in Form Layout There are no fields fields like Caller, Priority, impact, urgency , short description, description. Now I added these fields