When P1 Incident is created message should be sent to MS teams of the user.

poojabomble · 3 weeks ago

Hi Team,

We have a requirement to send a message on MS teams of one user when P1 or Major Incident is created in ServiceNow. How can this be achieved.

Thanks in advance.

Pooja

Ankur Bawiskar · 3 weeks ago

@poojabomble

this article will tell you how to configure and handle your requirement

Post Incident record details into Microsoft teams channel

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · 3 weeks ago

Hi @poojabomble

You can explore teh MS team Graph spoke for same.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG · 3 weeks ago

Hi @poojabomble

OOTB Subflow:

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub-...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar · 3 weeks ago

@poojabomble

this article will tell you how to configure and handle your requirement

Post Incident record details into Microsoft teams channel

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader