When updating the "Description" field in Jira using the Jira Spoke, it is adding the \n and \r

[jonathangilbert]

Hi All

I am using the Jira spoke to create and update tickets. The issue I have is that if I update the description field in ServiceNow, it is passing it through to the Description field in Jira with /n and /r if the description in servicenow is on different lines, for example

In servicenow:-

Description Line 1
Description Line 2

Looks like this in Jira 

Description Line 1\r\nDescription Line 2

How can I get the formatting of the Jira field to match that of ServiceNow?

I am using the OOB "Update isse" action, which is being triggered via a Business Rule, with the below script:-

(function() {

    try {

        var inputs = {};

        inputs['short_description'] = current.short_description.toString(); // String 

        inputs['description'] = current.description; // String 

        inputs['jira_id'] = current.u_jira_id;

        inputs['caller'] = current.requested_for.name.toString(); // String

        // Start Asynchronously: Uncomment to run in background. Code snippet will not have access to outputs.

        // sn_fd.FlowAPI.getRunner().subflow('global.update_jira_not_comments').inBackground().withInputs(inputs).run();

        // Execute Synchronously: Run in foreground. Code snippet has access to outputs.

        var result = sn_fd.FlowAPI.getRunner().subflow('global.update_jira_not_comments').inForeground().withInputs(inputs).run();

        var outputs = result.getOutputs();

        // Current subflow has no outputs defined.      

    } catch (ex) {

        var message = ex.getMessage();

        gs.error(message);

    }

})();