I need to send notification 15 minutes before due date, is there any possible way?

[Shiva Kumar2]

I need to send notification 15 minutes before due date, is there any possible way to create a notification which triggers 15 minutes before due date for problem tasks.

Thanks,

Shiva

[Ankur Bawiskar]

@Shiva Kumar2 

are you using flow designer for this?

Why not use Reminder table for this since your table extends task?

Reminder table 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Samaksh Wani]

Hello @Shiva Kumar2 

You can create a schedule job for this.

Plz refer the below link for more detail description :-

https://www.servicenow.com/community/developer-forum/creating-schedule-job-to-send-notification/m-p/...

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[Harish Kota · Accepted solution]

Hi @Shiva Kumar2 

You can use eventQueueScheduled() which will create event same as eventQueue, Unlike eventQueue in eventQueueScheduled() we have 5 parameters and the 5th paramater will the date at which need to send the notification. You can write a business rule when due date changes and send that date which is 15 minutes before the current.due_date as 5th parameter.

Please mark my Solution as Accept and give the thumbs up, if you find it Helpful.

Thanks,

Harish Kota

[Mohan raj]

var time = new GlideTime(); 
time.setValue('00:15:00');
var dueDate = new GlideDateTime(current.due_date);
dueDate.subtract(time); // subtracted 15 minutes from due date

gs.eventQueueScheduled("<event.name>", current, gs.getUserID(), gs.getUserName(), dueDate);//give your event name