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Which role(s) contain(s) the "propose incident as a major incident candidate" function?

nadineblatt
Tera Contributor

Good morning,

which role(s) contain(s) the "propose the current incident as a major incident candidate" function?

Is it only included directly in the ITIL-role ?

Thank you for your help ! 🙂

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @nadineblatt 

 

itil, sn_incident_wirte role.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @nadineblatt 

 

itil, sn_incident_wirte role.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************