Which role(s) contain(s) the "propose incident as a major incident candidate" function?

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nadineblatt
Tera Contributor

‎12-11-2024 12:04 AM

Good morning,

which role(s) contain(s) the "propose the current incident as a major incident candidate" function?

Is it only included directly in the ITIL-role ?

Thank you for your help ! 🙂

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-11-2024 06:14 AM

Hi @nadineblatt 

 

itil, sn_incident_wirte role.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-11-2024 06:14 AM

Hi @nadineblatt 

 

itil, sn_incident_wirte role.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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